Shipping Information
At craftalen.com, we strive to provide the best shipping experience for our customers. Our shipping methods are reliable and our packaging ensures that your orders are delivered safely. We aim to keep our shipping costs transparent and affordable to make your shopping experience seamless.
Shipping Methods
Local Shipping (Call Courier)
- Free Shipping All across Pakistan.
International Shipping
- International orders require pre-payment via credit/debit card.
- Additional cost will be charged on international orders depending on the parcel weight
- Cost will be calculated Automatically at checkout Window.
Delivery time
- Orders within Malaysia will be delivered in 5-10 working days
- New collections will be delivered in 8-12 working days in Malaysia.
- International order will be delivered in 12-18 working days depending Upon Destination.
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Shipment Confirmation & Order Tracking
• You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties, and Taxes
• yecouture is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Return & Exchange Process
Our return and exchange policy is designed to give you peace of mind when making a purchase with us. If you change your mind or encounter any issues with your order, we’re here to help. We offer a straightforward process for returns and exchanges, ensuring that you can shop with confidence.
All products purchased from yecouture.com can be exchanged within 7 days only if:
- The item(s) is damaged or defective at the time of delivery.
- The item(s) does not match the original specifications of product showed.
Refund Policy
A refund (on the original amount paid for the returned item) will only be available if your returned item is out-of-stock. Shipping costs are non-refundable. If you refund request is approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 21 working days.
Order Cancellation
You may cancel your order any time before the order is processed. yecouture may cancel orders for any reason. Common reason may include: The item is Out of Stock, Pricing Errors or credit Card payment declined by Issuers financial Institution.*
Disclaimer
craftalen.com, has the right to deny any claim if the product is damaged or anything is missing from the package including price tags, labels, original packing, freebies and accessories.
*This policy is valid for COD orders only.